WARNING: Centeno Cigars does not sell tobacco related products to anyone under the age of 21, nor do we sell cigarettes. Cigars and Tobacco products on this website are not intended to be purchased by anyone under the age of 21. No cigar should be considered to present a reduced risk of harm compared to other cigars.
Return Policy
Here’s an updated return policy with a focus on unopened products:
Centeno Cigars Return Policy
At Centeno Cigars, we prioritize the quality and freshness of our products. Due to the nature of our products, we cannot accept returns of opened items. Please review our policy below:
Refunds and Returns:
• Refunds are available within 24 hours of purchase. To request a refund within this window, contact our Customer Service team at info@centenocigars.com
• After 24 hours, all sales are final, and no refunds will be issued.
Unopened Products Only:
• To be eligible for a return or exchange, products must remain unopened and in their original packaging.
• Opened or partially used products are not eligible for return or refund.
Damaged or Defective Products:
• If you receive a damaged or defective product, please contact us within 72 hours of delivery with a description and photo of the issue. We will arrange for an exchange or store credit as appropriate.
For any questions, please reach out to our Customer Service team. Thank you for choosing Centeno Cigars.
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